FREQUENTLY ASKED QUESTIONS...

Here's what most people are asking

RETURNS & EXCHANGES?

Please note the following for Returns & Exchanges:

  1. All items must be returned within 30 days of delivery.

  2. All Sale Items which all sales are final.

  3. All Custom Sales are FINAL.

 

FREE SHIPPING?

Flat Rates will be applied to all purchaeses for 5-7 day shipping. If you wish, you may opt for Express delivery for an additional fee.  


DELIVERY OPTIONS?

Courier Service
All parcels despatched to designated couriers (USPS, FEDEX or UPS) will be delivered Monday to Friday 9.00am-5.30pm and will require a signature upon delivery. Please kindly ensure that there will be someone to sign for the parcel at the delivery address.


WARRANTY?

All products are covered for 2 year against manufacturing faults from the day of delivery.

In the event that a product fails (excluding normal wear and tear) including all stitching, zips, metalwork, handles or corners, you may return it to us for repair or replacement. Once we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.

Please be aware that our turnaround times for product repairs can take up to 2 weeks to complete depending on the condition. 

Unfortunately, we are unable to complete any product repair requirements during the Christmas shopping period starting 22nd  November through to 10th January.

 

METHODS OF PAYMENT?

We currently accept all major credit MASTERCARD, VISA, AMEX, and PAY PAL. If you wish to use another method of payment, please call our Customer Services Team who will be happy to assist.

 

TERMS & CONDITIONS

Please download the PDF file below to review our full terms and conditions.

 

CAN I CALL?

We certainly understand the frustration of talking to a recording or a robot with set instructions. Feel free to call us 502-785-7477 Monday - Friday 8AM - 6PM Eastern Standard Time. 

 

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